Shipping policy

1. Order Processing Time

All orders are processed within 1–3 business days after successful payment confirmation. Business days refer to Monday to Friday, excluding weekends, US federal holidays and major shopping promotion periods.

During flash sales, new arrivals or holiday seasons, processing may be extended by 2–4 extra days due to high order volume. We will send you an email with tracking number once your parcel departs our warehouse.

Orders placed after 12:00 PM Pacific Time will be counted as the next business day’s order.

2. Global Shipping Zones & Estimated Delivery Time

Veloraaly delivers worldwide to most countries and regions. Delivery times are estimated and do not include processing or customs clearance delays.

  • United States & Canada: 5–10 business days
  • United Kingdom, Germany, France, Italy, Netherlands & EU countries: 7–14 business days
  • Australia, Japan, South Korea, Hong Kong, Singapore: 6–12 business days
  • Other Asia, Middle East & Latin America: 10–20 business days
  • Africa & Eastern Europe remote areas: 15–25 business days

We currently cannot ship to sanctioned countries, PO boxes, military APO/FPO addresses and remote islands without regular courier service.

3. Shipping Fees & Free Shipping Threshold

Shipping cost is automatically calculated at checkout based on destination country, total weight and package size.

  • Standard flat rate shipping starts from $6.99 USD for US domestic orders
  • International standard shipping starts from $12.99 USD
  • Free Standard Global Shipping: All orders over $100 USD (excluding discounted clearance items)

Expedited fast shipping option is available at checkout for an extra surcharge for customers who need faster delivery.

4. Tracking Your Package

Once your order ships, a confirmation email containing your unique tracking number and tracking link will be sent to your registered email address.

Tracking information may take 24–48 hours to update after the parcel is scanned by the courier. If you cannot locate your tracking email, please check your spam/junk folder first.

For tracking issues, contact us at contact@veloraaly.com with your order number.

5. Customs Duties, Taxes & Import Fees

All international shipments are Delivered Duty Unpaid (DDU). Import duties, VAT, customs taxes and local clearance fees are the sole responsibility of the recipient and will be collected upon delivery by local couriers or customs authorities.

Veloraaly cannot predict or cover any customs charges, and we are unable to mark commercial clothing orders as "gift" to avoid duties (this violates global customs regulations and may lead to package seizure).

Duty exemption thresholds vary by each country’s local customs rules. Please check your local import policy before placing an order.

6. Shipping Delays & Circumstances Beyond Our Control

Veloraaly is not liable for delivery delays caused by the following uncontrollable factors:

  • Customs inspection, clearance hold or random customs audit
  • Local courier backlogs, holiday peak logistics pressure
  • Extreme weather, natural disasters, airline/cargo flight cancellations
  • Incorrect or incomplete shipping address provided by customers
  • Local postal service suspension in remote regions

We will assist you to track parcels stuck in transit, but no full or partial shipping fee refunds will be offered for uncontrollable delays.

7. Undeliverable & Returned Parcels

Packages will be marked undeliverable and returned to our warehouse if:

  • The shipping address is invalid, incomplete or non-existent
  • The recipient refuses to pay customs duties/taxes upon arrival
  • The recipient fails to collect the parcel within the courier storage period

Return shipping cost and handling fees will be deducted from your refund. If you wish to reship the item after return, you will need to pay a new international shipping fee again.

8. Damaged or Lost Packages

If your package arrives damaged or marked lost by the courier, please email us within 3 business days of delivery/delay notice with your order number, tracking ID and clear photos of the outer packaging & damaged goods. We will coordinate with the logistics provider for compensation or re-delivery solutions.

Claims submitted after the 3-day window will not be accepted.

9. Contact For Shipping Support

If you have any questions about processing time, shipping rates, tracking or customs problems, reach our service team via email: contact@veloraaly.com

We reply to all shipping inquiries within 24 business hours.