Contact Us
Get In Touch With Veloraaly
We’re happy to help with any questions you may have regarding orders, sizing, shipping, returns, product details, wholesale cooperation and brand inquiries. Our customer service team is dedicated to offering thoughtful, timely support for every shopper.
Our Main Email
General customer service, order issues, size consultation: contact@veloraaly.com
Response Time: All emails will be replied within 24 business days (Monday to Friday).
Common Inquiries We Can Help With
- Sizing guide & measurement matching advice
- Order tracking, missing items or shipping delays
- Return, exchange and refund policy questions
- Fabric material, care and washing tips
- Wholesale & bulk purchase cooperation
- Brand collaboration, influencer partnership
- Website technical problems
FAQ Reminders Before Emailing
1. Please attach your order number if you have placed an order, which will speed up our processing greatly.
2. For sizing troubles, kindly tell us your bust, waist, hip measurements and usual US size for accurate suggestions.
3. Shipping time varies by regions; standard delivery takes 7–15 business days to US addresses.
Working Hours
Customer Service Time: Monday – Friday, 9:00 AM – 6:00 PM (Pacific Time)
We do not process emails on weekends and public holidays, and will respond on the next working day.
We Value Your Feedback
Any suggestions about our clothes, shopping experience or website are warmly welcomed. Your voice helps us improve our products and service continuously to bring you better elegant daily wear.
Send all messages to contact@veloraaly.com, we look forward to hearing from you!