Refund policy
1. Return‑Eligible Period
You are allowed to submit a return request within 30 calendar days upon the day you receive your parcel. All return applications sent after this time‑frame will not get approved.
2. Requirements For Returned Items
- All tops, blouses, vests and tank‑tops must be unworn, unwashed, free from stains, odors and damage
- Original tags, packaging and attached accessories need to be kept intact
- Clear‑ance, sale and promotional goods are non‑returnable and non‑refundable
3. Return Shipping Expense
Buyers undertake the shipping cost for sending goods back to our overseas warehouse. Original delivery fees cannot be refunded. When the returned package arrives and passes quality‑inspection, we will process your refund.
4. Refund Processing Timeline
Our team requires 3‑5 business‑days to examine returned merchandise. After approval, funds will be returned to your original payment account. The arrival time varies based on your bank and payment‑provider processing speed, normally 3‑10 working days.
5. Damaged, Defective Or Wrong‑Item Orders
If you receive broken, flawed or mismatched goods, please email us within 3 business‑days after delivery. Attach your order number and sharp photos of the outer package and products. We provide free reshipment, partial‑refund or full‑refund choices without return‑postage charges.
6. Order Cancellation Rules
You can cancel your purchase free‑of‑charge before the goods are dispatched. Once the parcel is shipped out, cancellation is unavailable and you need to follow our standard return procedure.
7. Customer Support
For all return, exchange and refund‑related questions, contact contact@veloraaly.com. We will reply during business hours within 24 hours.